We got a new computer and couldn’t get the printer to work. If you see a red X , follow the on-screen instructions to resolve the issue. Inspires you, provides fresh insight,. If the installation failed , the firewall software is not causing the issue. Click the name of any firewall software on your system that has an Enabled status, then click Disable. I thought maybe the trouble was with the cable until I tried printing. All forum topics Previous Topic Next Topic.

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Example of the Troubleshooting Firewalls window. Thanks for posting on the HP Forums! I thought maybe the scanning light was burned out, so to test that I made a copy.

Search Windows for uninstall a programand then click the Uninstall a program Control Panel setting in the list of results.

Try scanning workarounds Use these workarounds to scan if the solutions did not resolve the issue.

Search Windows for Scanand then click the Scan app in the list of results. Click Troubleshoot Firewalls in the drop-down menu. All forum topics Previous Topic Next Topic.


Message 3 of 5. Some workarounds might be unavailable depending on the printer. Continue to the next step.

Have you tested hardware functionality made copies and do they work successfully? Message 1 of 5.

This topic has been archived. Load the item on the scanner glass or in the document feeder. Click Update the device to add the scan options to the printer control panel.

Bp, the driver given doesn’t seems to work anymore, do you have another updated one?

Photosmart AIO Scanner Software – HP Support Community –

The copy function works just fine. Turn on the printer. I don’t see any full feature drivers available for this printer on Windows To change brightness, contrast, and resolution settings, click Adjust the quality of the scanned picture. If the installation failedthe firewall software is not causing the issue.

I looked for one; I thought I had another scannr.

So the scanner will not function without the ink. Click outside the Settings menu, and then click Capture Photos.

Windows 10 HP photosmart all in one printer driver – HP Support Community –

Message 5 of 5. Click File or the menu iconand then click From scanner or camera. If you click Skip and are still experiencing scanning issues, click Support and Scanjer for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers. It gave me a link which I followed.


HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

Select your printer, click OKand then click Scan. I am going to ask that you please let me know some more helpful information to help me research the problem for you. See your browser’s documentation for specific instructions.

A print command from the computer gets the printer printing just fine. Please let me know if you have any questions. This has solved the problem but I can’t find out where to click in the message to state “Accept as solution.